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Small business branding case study: The Flooring Company

Growing a small flooring installation business' social following and enquiries through a rebrand, designed to reach a more premium audience.

Our branding brief from the client

The Flooring Company came to us looking for a brand refresh for their business, to represent their premium service and appeal to their target customer. At the time they had no logo, and a basic website which they had used for the past 5 years with little success. This meant there was no consistent branding across their online and offline channels, stopping the business gaining the momentum it should as a highly-skilled flooring installation service.

Our client was looking for a simple, modern brand image that could be rolled out across their digital and physical business assets. As part of this, they enlisted our support in designing and developing an updated mobile-optimised website, as well as advising them on how to incorporate the updated branding across their social media channels.

What we delivered

We began by creating a mood board for the brand, and from this we developed a premium, classic logo which is shown to the right with the core brand colours. This was then rolled out across their social media platforms, business card and company vehicles to give a consistent brand image that runs through all of their business assets. We also incorporated the updated branding into a new, custom-built website. This was both desktop and mobile friendly, acting as a home to the brand and featured an interactive gallery to show examples of their work, as well as a contact form for any potential customers.

Since the delivery of these assets, we have continued to work with The Flooring Company on an ongoing basis, to help them become the most recognised premium flooring service in their geographical area. To accomplish this, our main focus is on search engine marketing - as we know this is the channel that most users will use to find these types of service providers. By continually developing the brand's website structure and content through copywriting services, we are helping to boost their rankings and receive more business. 

What were the results?

Since the brand relaunch The Flooring Company have achieved a 24% increase in their social media following as well as a noticeable uplift in the amount of new business they have received, most importantly, from their ideal target customers. Here's a quote from their founder: "Thank you for working with us, taking the time to understand what we are about and how the business prides itself on the quality and customer care we provide has resulted in a rebranding that reflects our business image."

Our next goal for the Flooring Company is to continue to build their strong updated brand in the local community through a mixture of online and offline marketing activities - to build awareness amongst potential customers and build upon the progress made so far. We have assisted them with developing business cards and even a wrap for their can, to ensure the new branding flows through everything they do.

We offer a wide range of marketing services to our small business clients to support long-term growth. Take a look at more of our case studies.

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